Who are we?
Emollis is an e-commerce logistics management platform in Morocco, accessible via emollis.ma. We provide sellers with pickup, delivery, return management, and COD invoicing services.
This policy explains how we collect, use, and protect your personal data, in accordance with Moroccan Law No. 09-08 on the protection of individuals with regard to the processing of personal data.
Data We Collect
For sellers
- First name, last name, email address, and phone number
- Front and back photo of the National Identity Card (CIN)
- Information about your store: name, city, type of activity
- Bank details for COD payments
For end customers (parcel recipients)
- Full name, phone number, and delivery address
- This data is entered by sellers and used solely for the delivery of the parcel
For couriers
- Identity, phone number, and delivery zone
- Delivery proof photos
How We Use Your Data
Your data is used exclusively to:
- Create and manage your parcels, pickups, and returns
- Assign parcels to couriers and ensure delivery
- Calculate fees and generate your invoices
- Make COD payments to your bank account
- Send you WhatsApp and SMS notifications on the status of your parcels
- Verify your identity during registration
Sharing of Your Data
Emollis never sells your data. It can only be shared with:
Meta (WhatsApp)
For sending tracking notifications
InfoBip
For SMS in case of WhatsApp failure
OVHcloud
Our hosting provider, located in France
Emollis Couriers
Within the strict limit of information necessary for delivery
Protection of Sensitive Data
Your CIN is an official document. It is:
- Stored in a secure space, inaccessible to the public
- Viewable only by Emollis administrators
- Deleted 1 year after the closure of your account
Your passwords are encrypted and are never readable, even by our team. The address and phone number of your end customers are never displayed on the public tracking page.
Retention Period
Your Rights
In accordance with Law 09-08, you can at any time:
- Access all data we hold about you
- Correct inaccurate information
- Request the deletion of your account and data
- Export your data in a readable format
- Withdraw your consent to non-essential communications
To exercise your rights, contact us at support@emollis.ma or via WhatsApp. We will respond within 30 days.
Security
We apply technical measures to protect your data:
HTTPS Encryption
On all communications
Role-based limited access
Strictement contrôlé par notre équipe
Daily backups
Encrypted and secured
Anti-brute-force protection
Against abusive connections
Contact and Complaints
For any questions regarding your personal data: